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    Who are your ideal customers?

    Who are your ideal customers?

    Most sales organisations - and most of the sales people who work for them - are capable of describing their target market in broad demographic terms. They might, for example, choose to focus on organisations of a certain size, in one or a number of industries, in one or a ...

    Why are so many CRM implementations still failing?

    According to many market analysts, the market for CRM solutions shows no signs of slowing down. It’s increasingly rare to ...

    How likely is your customer to take action?

    One of the most significant mistakes any sales person can make is to assume that their prospective customer is inevitably ...

    Spotlight on Sandler

    I’ve been commissioned by the International Journal of Sales Transformation to write a series of articles comparing and ...

    How does your CRM manage different opportunity types?

    [This article was updated on 9-Jul-2019 to include the renewal opportunity type] Why do so many CRM implementations behave ...

    Video: 3 Key Sales Questions Every CEO Should be Able to Answer

    George Brontén of Membrain is one of the smartest people I know when it comes to the latest trends affecting complex B2B ...

    Video: Key Challenges Facing B2B Sales People

    I had the chance to work with The Marketing Practice at a recent event at Worcester College Oxford and one of the ...

    Podcast: The Foundations of Sales Effectiveness

    I recently recorded a second wide-ranging podcast on the foundations of sales effectiveness with Michael Webb of Sales ...

    Up-front agreements: the key to having productive customer conversations

    Business executives often report that they look back on the initial conversations they have with sales people and regard ...

    Stop striving for sales perfection!

    Given the inevitable complications and unique considerations involved in any complex sales environment, it’s hard to imagine ...