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    Transforming the future by reflecting on the past

    Transforming the future by reflecting on the past

    The philosopher and essayist George Santayana is perhaps best remembered for the aphorism “Those who cannot remember the past are condemned to repeat it.” Remembering the past is, of course, important - but memories alone are not going to help us achieve a better future ...

    Are your sales people hitting the accelerator too hard?

    There’s abundant evidence to show that when sales people rush the all-important discovery stage of a complex B2B sale they ...

    4 things you need to know about B2B buying decisions

    If you think it’s hard to sell, you might want to spare a thought for your potential customers: depending on which research ...

    Who is our Primary Project Sponsor?

    It’s in the nature of complex B2B sales that the buying decision process is likely to be complicated, with multiple ...

    B2B Sales: what level are we talking at?

    Most high-value complex sales require that we engage with multiple stakeholders at different levels in the customer. If we ...

    Sales conversation frameworks must be skeletons, not cages

    I first published this a few years back. I'm convinced it's just as relevant now - maybe even more so. What do you think? ...

    Is your prime customer contact a budget maker, shaper, taker or faker?

    Note: I updated this article after first publication to acknowledge the existence of "budget fakers" in addition to budget ...

    Never mind your prospect’s current situation - what about their future direction?

    Most of today’s most popular B2B sales methodologies - including Value Selling, Challenger®, Solution Selling, Consultative ...

    Visualising the Value Gap

    One of the key principles of value selling is that unless and until our customer acknowledges a problem that requires ...

    McKinsey: It’s time to treat our sales people like customers

    As a recent McKinsey article points out, as much as half of a company’s value creation rests with its sales force. Their ...