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    Blog Category // Customer Experience

    A tale of greed - and reckless disregard for the customer experience [updated]

    I hope you will forgive me this rant, but in addition to allowing me to vent my frustration, I believe the story contains ...

    Avoiding death by stovepipes [guest post]

    As anyone who has worked with me or read my articles, I am passionate about ensuring that sales and marketing are aligned in ...

    What Sales could learn from Customer Experience

    I’m very grateful to Bob Thompson of CustomerThink for hosting a very stimulating round table with a group of the UK’s ...