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    'Why do we have to spend this money now?'

    'Why do we have to spend this money now?'

    Even before the current crisis, many opportunities that had been confidently forecast by salespeople were failing to close. This was and still is particularly true of strategic decisions that need to be approved by a group of stakeholders rather than signed-off by a single ...

    When the Status Quo isn’t the Status Quo Anymore

    In most complex B2B sales environments, our most significant and consistent competition typically hasn’t come from another ...

    Getting the right people on your sales bus

    In his widely acclaimed Good to Great, Jim Collins shows that lastingly great organisations pay particular attention to not ...

    Discounting is a sure sign of sales failure

    For many sales organisations, December is both the end of the sales quarter and the end of the sales year. Individual ...

    Stretching your customer's value gap

    Whenever your customer sees little meaningful difference between their current situation and their future potential, they ...

    Understanding your customer's decision journey

    It’s falsely comforting to think of selling as a process in which one step follows logically after another. But although ...

    Understanding B2B Buying Behaviour

    In any high-value complex B2B sales environments involving new projects with multiple stakeholders, the buying behaviours ...

    Avoiding the Value-Added Trap

    An earlier version of this article was first published in the November 2019 edition of Top Sales Magazine. Every sales ...

    Sales people need to act like personal trainers, not bartenders

    In a recent article for the CEB, Andrew Kent posed the question “Are your reps bartenders or personal trainers?” It’s a ...

    Assumptions kill opportunities

    I’ve had the opportunity to sit in on a number of QBRs with my clients, and as an outside observer I’m struck by how common ...