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    Vodafone Admits "Network Outrage"

    As one of many thousands affected by Vodafone's recent network outage along the M4 corridor, I approached their customer service organisation warning them I was about to blog about it, and asking them if they thought single points of failure were a good thing. Here's their ...

    Lessons Learned: E-Marketing and the Death of B2B Exhibitions

    If you take all the research you read at face value, you might think that e-Marketing was hastening the death of ...

    5 Reasons Why Sales Process Trumps Sales Heroics

    Most companies, at some stage in their early lives, while they are struggling for validation and desperate for revenue, have ...

    5 Ways You Can Still Lose a Sale After You’ve Been Selected

    As any of you who have ever carried a quota know only too well, getting to the apparent end of a long sales cycle and being ...

    B2B Sales: If You’re Going to Lose, You Had Better Lose Early...

    There are few things more dispiriting than investing months of effort in a long and complex sales campaign and then coming ...

    SaaS Blows Storm Clouds over the Channel

    It’s been obvious for a while to anyone involved in developing or reselling B2B software that the move to SaaS is having a ...

    5 Ways to Make Your B2B Sales Conversations More Valuable

    There’s no doubt that the internet, Web 2.0 and business social networks are having a dramatic impact on B2B buying ...

    5 Things You Should Already be Doing to Achieve Your Q1 Sales Targets

    We're now half way through Q1 - the period that sets the scene for your sales performance for the rest of the year. Stumble ...

    Why Nokia Fell From Grace

    My first few mobile phones were all made by Nokia. They earned my brand loyalty with devices that performed well and - in ...

    The Devil is in the Data: How Better Data Drives Greater B2B Sales

    I’ve touched on the importance of data quality before - even made it one of my three recommended New Year’s resolutions - ...