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    Your sales process is organised around your funnel. Your buyer’s decision isn’t.

    Your sales process is organised around your funnel. Your buyer’s decision isn’t.

    In my last article, I suggested that sales leaders should ask where the handoffs in their sales process are diluting the outcome story their buyer needs to hear. This is my attempt to answer that question, and it starts with an idea from theMcKinsey Quarterly articlethat ...

    Your buyers are stuck between AI activity and AI value. That's your opportunity.

    Arecent article in McKinsey Quarterlymakes an uncomfortable observation about enterprise AI. In McKinsey's 2026 state of AI ...

    Who’s haunting your pipeline?

    With Halloween coming up this weekend, it’s a good time to count the ghosts and zombies in your pipeline and (even worse) ...

    Where the “trusted advisor” gap really costs you

    The research team at Objective Management Group (OMG) recentlypublished an important analysisof why so few salespeople earn ...

    Why It’s Time to Redefine Mis-Selling

    The financial services industry spent a decade learning that mis-selling is catastrophically expensive. B2B sales ...

    Most Objections Are a Symptom, Not the Problem

    In complex B2B buying environments, the best salespeople don’t just handle objections well when they come up. They encounter ...

    Making Every Conversation Count

    A Framework for Value-Creating Sales Conversations In complex B2B sales environments, customers report that fewer than one ...

    How to Sell When Buyers Must Act - and How to Sell When They Don't Have To

    In my previous article, I outlined the critical distinction between inevitable purchases (where external forces compel the ...

    The Two Buying Journeys Every B2B Sales Leader Must Understand

    Not all complex B2B purchases are created equal. Yet many B2B sales organisations treat every opportunity the same way, ...

    Rethinking the Sales Pipeline: From Seller Stages to Buyer Journeys

    For decades, sales pipelines have been built around the seller’s activities. Familiar stages like discover, qualify, demo, ...