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    The Cost of Inaction

    It's clear that the current economic climate is causing a great of risk-averse behaviour on the part of B2B prospects. More people are involved in the decision-making process, the buying cycle is taking longer, and many more deals seem to be getting stuck in neither a clear ...

    Anecdotes: the antidote to premature elaboration in sales

    I imagine we've all seen it, and frequently suffered from it: the sales person who can't wait to tell you about the ...

    Go beyond Win/Loss reports to find out why others chose "None of the Above"

    Vendors who have the discipline to complete win/loss reports usually uncover valuable insights. But concentrating only on ...

    The curse of the "Slow No"

    If you're going to lose, it's always better to lose early - and if a deal is going nowhere, it's always better to realise ...

    Seeing through the "Window of Discontent"

    Most of our clients come from B2B markets, with complex sales environments and are selling a discretionary product or ...

    Sell more solutions by uncovering more urgent needs

    Many vendors who have a B2B sales model are facing tighter end-user budgets—and buyers who are prepared only to invest in ...

    The Chasm is closer than you think

    Like most high-tech marketers, I found Geoffrey Moore’s “Crossing the Chasm” essential reading. His concept of the gap that ...

    It's better to sail with the wind than against it...

    Most of the best recent thinking about the complex B2B sales environment suggests that the primary role of the sales person ...

    You can't outsource great customer service

    … or at least, that’s been my experience over the past few days. I had the misfortune to have my car stolen last weekend. It ...

    Show Stoppers: Why are exhibition sales techniques so bad?

    I spent half a day at the London "Technology for Marketing and Advertising" show today. I wished I hadn't. Each of the ...